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Review Response - Add A Text Asset and/or Template

Written by Jenna Tighe

Updated at August 1st, 2023

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Table of Contents

How to add a text asset to your account. How to Apply a Review Response Template

The Assets feature allows you to create a library of text, photo, and video content that you can apply to fields in Content (formally called Knowledge Graph) and review responses. 

How to add a text asset to your account.

  • Click Content (formally called Knowledge Graph) in the navigation bar and click Assets.
  • Click on the + Add Asset button, then click Text.
  • Enter a name for the text asset.
  • If applicable, select the Language of the asset.
    • Suppose a language is selected, and you are creating a Reviews asset. In that case, it will only be available for reviews in the specified language.
  • Enter the content of the asset.
    • You can embed a field by clicking on the small plus sign () in the bottom-right corner of the text box and selecting a field from the list that appears.
  • Select the checkboxes next to the fields for which you would like this asset to be available.
  • (Optional) Enter a Description. This is an internal-only field that you can use to describe the asset.
  • (Optional) Add any Labels you want the asset to have.
    • Note: You can use Asset labels to restrict which assets are available to a custom field. To do this, add a specific label to the asset and the same label to the custom field.
  • (Optional) Select the entities that you would like to associate with the asset. Otherwise, it will be available to all entities by default.
  • Click Save Asset or Save and Add Another.

How to Apply a Review Response Template

Applying a Review Response Template is quick and easy! All you need to do is:

  • Click to respond to a review the same way you would manually — by clicking on Respond for the corresponding view in the Response or Monitoring tabs.
  • Then click on the add asset plus sign button above the text box.
  • After clicking Apply Asset, you can choose from all Templated Responses available for that review.
  • Once you add an asset, you can click the Respond button to respond to the review with your template. Alternatively, you can click on the pencil in the upper right-hand corner of the text box to make edits to the template before you send it.

 

template text asset

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